Track your order
Every order gets a confirmation email as soon as it is placed, and a second email with a tracking link once it leaves the warehouse. Those emails are the fastest way to see where your order is.
If you have an account
Sign in and open Orders. Each order shows its current status, and the tracking link once one is available.
If you checked out as a guest
Open the confirmation email we sent you and use the View your order link. It goes to a live status page for that order, with tracking when the carrier has provided it.
Cannot find the email?
Check the spam folder first, then write to us from the contact page with the name and postcode used on the order. We will find it and send the status back to you. A person reads every message.
How long tracking takes to appear
A tracking number only exists once the carrier has scanned the parcel, so there is usually a gap between the confirmation email and the tracking email. Until then the order is being prepared.
Do not have a tracking number?
If you have an account
Sign in and open Orders. Each order shows its current status, and the tracking number once the carrier has issued one.
If you checked out as a guest
Open the confirmation email we sent you and use the View your order link. It goes to a live status page for that order.
Why tracking can take a few days
Parcels are scanned when they enter the postal network, not when the label is printed. Between dispatch and the first scan there is usually a gap of three to seven days, and a little longer for international routes.
Still stuck
Write to us from the contact page with the name and postcode on the order. A person reads every message.